About LegalCX
Mission
To advance Client Experience Improvement (CXI) in legal and other complex professional or regulated environments through practical frameworks, applied best practices, and professional development.
Vision
A legal industry where continuous improvement through the lens of client and stakeholder experience strengthens performance, outcomes, integrity, and trust.
CXI isn't about imposing a standard model. It's about applying a disciplined process for improvement to Your unique firm.
Julie Nabors Brown
Founder & CXI Facilitator
Julie is the founder of LegalCX and The Client Experience Collaborative. She is a client experience and continuous improvement strategist focused on  legal and other complex professional and regulated environments.
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Her experience spans legal, automotive retail, avionics manufacturing (international), education, and consulting. She previously facilitated Toyota's CXI certification program for their retail operations and has experience with complex litigation, regulatory matters, negotiation, multi-stakeholder environments, and strategic communications across ALM's Law.com suite.
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Julie’s practice is service- and community-oriented by design. A long-time volunteer in K-12 education and governance, legal system reform, access to justice, and family courts Julie extends her CXI work and expertise to systems serving young and vulnerable stakeholders.
M.S., Management
Daniels College of Business, University of Denver
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Graduate Certificates, Finance and Organizational Conflict Management
Daniels College of Business, University of Denver
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B.S., International Business
Birmingham-Southern College
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Basic Mediation Training, 40 Hours
Judy Mares-Dixon & Associates
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Certified Divorce Financial Analyst (CDFA), designation earned
Institute for Divorce Financial Analysts
What I Bring to the Process
CXI draws on established client experience and continuous improvement disciplines, but applying them within a law firm is rarely one-size-fits-all. Each firm brings its own clients, culture, systems, professional obligations, and ways of working. Independent facilitation can help adapt the methodology to the environment while building on the expertise already within the firm.
Neutral Facilitation
Trained in mediation and facilitation, I am comfortable working across roles, departments, organizations, and levels of seniority—bringing stakeholders into the process, navigating competing perspectives, and facilitating workable consensus.
Objective Perspective
Sometimes the hardest problems to see clearly or raise are the ones. you work within every day. An outside perspective can help surface assumptions, identify patterns, and articulate a pain point or clog into a solvable problem.
Applied Expertise
Non-lawyer CXI expertise combined with experience in complex legal and regulated environments brings an informed outside perspective to pressure-test assumptions and identify overlooked opportunities for improvement.
